Use of Practice Management Software and CRM in Physical Therapy

Physical therapy software solutions have played a critical role in the evolution of the industry for decades: to organise, segment, forecast, plan, and optimise physical therapy practises around the world.

Top Physical Therapy CRMs in 2021

• CRM by Nimble.com
• CRM powered by Zoho
• Pumpdrive

Nimble, a cloud-based CRM, is proving to be an effective alternative to medical practice management software. Due to its intuitive interface, highly customizable data points, and comprehensive segmentation, this networking-centered CRM system won the hearts of hundreds of physical therapists and physical therapy assistants.

How Does A Crm System Work?

CRM, or customer relationship management, enables teams to manage client data with the help of a cloud-based solution. For a subscription fee, it’s provided as a ready-made product to customers. CRM for therapists are generally built with modules that can be customized for each company’s needs, such as dashboards, tasks, reminders, calendars, and contacts.

Physical Therapists Need CRM

Is CRM necessary for a physical therapist practice? Yes, it is. It is essential for any business or service that has clients, suppliers, and a team, particularly those where schedules are important and working routines are repetitious.

How can a CRM enhance the efficiency of physical therapy clinics and independent PTs and PTAs?

Multiple ways are available:

• Marketing physical therapy services
• Managing patient records and organising a patient database
• Appointments should be systematised
• Inventory management
• Billing and invoicing should be streamlined
• Keeping track of progress notes available to all stakeholders
• The use of advanced reporting and analytical tools to benefit patients

Physical Therapy Practice Management Software & CRMs

There are a variety of solutions designed specifically for PTs and PTAs. They tend to focus on scheduling and note-taking features, and they have a database of exercises for various conditions.

Here are some examples of popular practice management software for the physical therapy industry:

• WebPT
• DoctorConnect
• CureMD

Physical Therapy CRM That’s Nimble and Flexible

Despite its multi-industry universal set up, Nimble CRM is gaining a lot of traction with physical therapy clinics and practises in the US. The CRM does not include any embedded exercises; however, its flexible and fully customizable features allow it to be tailored to fit the needs of any business – while keeping client-business relations at its core.

CRM and Medical Office Management Software: the Customer Journey

CRMNimble was designed with the purpose of simplifying and integrating the overcrowded world of social media communication and endless messengers, so that all information can be gathered into one comprehensive format.

That is why Nimble CRM is a great solution for physical therapy clinics and doctors. It provides a step-by-step overview of all communications and attaches it to a client’s profile – so that anyone with controlled access can get an overview of things: be it an insurance clerk, a PTA, or another therapist.

The customer journey – or should we say the patient journey – can be viewed as granularly or as broadly as is necessary for the specific purpose.

Physical Therapy CRM: Adding a Lead

If you got a new client call to your physical therapy practice or clicked on an ad form and filled out the form, adding a lead is just a few lines away. The potential patient profile can be as detailed or as general as required by the stage of the customer acquisition funnel.